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Online Shipping

 

We always aim to deliver online orders within the allotted time frame from the warehouse to shipping, however we cannot promise an exact date of delivery at the time of purchase.

 

We shall always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery. 

 

Before confirming your order, please double check the shipping details are correct.

Confirmation

 

Once your order is processed you will receive a confirmation email If your order is placed outside of standard operating hours (weekends, public holiday or after standard operating hours), the confirmation email will be delivered by COB the following business day.

 

The confirmation email will only confirm the that your order has been processed and will not include an estimated time of delivery or a tracking number. A tracking number will only be received at the time of dispatch.

 

Dispatch

 

Dispatch refers to when your garments leave our Distribution Centre. On the day of dispatch, you will receive an email confirming that your order has left our Distributions Centre. This email will contain your Australia Post Tracking Number, which can be used on the Australia Post Website. 

 

•    Orders can take between 1-2 business days to be dispatched.

•    You will receive an email on the day your order has been dispatched.

•    All orders are dispatched from Launceston, Tasmania.

Standard shipping - $9.95

Express shipping - $12.95

 

Once your order is dispatched, we hand your standard parcel over to Australia Post for delivery.

 

Please find below the estimated delivery timeframes for Australia Post.

Standard Post: Some items are taking a little longer than usual right now due to high parcel volumes and ongoing COVID-19 restrictions.

 

Under normal circumstances Australia Post aim for:

 

Same state: 2–5 business days

Interstate (metro to metro): 3–6 business days

 

Express Post: Express Post is still the fastest way to get mail from A to B, but we can’t guarantee next-business-day delivery right now. Items may take longer than usual to arrive.

 

Tracking Parcels

 

You can track your parcel via the Australia Post website. As a registered customer you will receive a tracking number in your dispatch confirmation email.

 

If your parcel hasn't arrived in the estimated time period, please refer to the Australia Post website to see if delivery of your parcel has been attempted. Michael Christian Pty Ltd. cannot accept responsibility for delays, damages or loss of order following handover to Australia Post.

Stock Availability

 

Our stock levels change frequently and there may be some garments only available online for a limited time.  If the size you are after is not available online, simply contact us at michaelchristianstore@gmail.com and they will do their best to track the right size down for you.

 

There may also be times where a garments purchased via our website is not available in our online warehouse when we come to dispatch. In this case we will do our best to source the garment from one of our stores and email you about this within one working day of your order.

Returns

  

If, for reasons of Change of Mind, Faulty Product, or Incorrect Sizing or Misleading Representation Online, you would like to return your purchase to us, we would be more than happy to offer you an exchange or refund. Please find the conditions for Returns below:

 

•    The products are unworn/unused and in new condition;

•    There are no alternations or modifications to the garment;

•    Original packaging is in original condition;

•    The products have been in your possession for no longer than 30 days or what has been deemed a reasonable possession period (therefore eliminating any transit time). 

 

Before a refund or exchange can be granted, all items will require an inspection from Michael Christian and or a staff member. We reserve the right to refuse a return if the above has not been adhered to. 

Online refunds and exchanges

 

If you have purchased your garment online, you can choose to return or exchange all or individual purchases by mailing them to Michael Christian Pty Ltd 24 Bain Terrace, Trevallyn, TAS, 7250. Online returns must be adherent to our Returns Policy and be accompanied by your confirmation email, or, if not possible, a proof of purchase. Please also include a note with the reason for your return, detailing whether you are seeking an exchange or refund.

 

A refund or exchange will be processed once the item is received and inspected at our office. Once received and assessed, a customer service representative will contact you via email to inform you of the pending refund or expected duration of the exchange.

 

Refunds are always performed using the method of payment and will be returned into the account used for Online Check Out.

 

Return & exchange policies apply. Michael Christian Pty Ltd. reserves the right to not accept responsibility for mailing costs incurred for returns or exchanges to Michael Christian Pty Ltd 224 Bain Terrace, Trevallyn, TAS, 7250. All conditions above are in addition to your statutory rights.

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