FAQ
What countries does Michael Christian ship to?
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We currently deliver to Australia with standard shipping for a flat fee of $7.
Free shipping for all domestic online orders over $100.
For international shipping please contact us at michael@michaelchristian.com.
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How long does it take to ship my goods once purchased?
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Orders can take between 1-2 business days to be dispatched. All orders are dispatched from Michael Christian 2/5 Graham Road, Highett 3190 VIC.
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How do I return or exchange an item?
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If your purchase does not meet your expectations, you can return the item in its original and unused condition, with tags attached, within 30 days of purchase.
Returns and exchanges must be sent to Michael Christian 2/5 Graham Road, Highett 3190 VIC to be processed. Please ensure the garments are packed properly to prevent damage as they are your responsibility until they arrive at our office.
Our returns/exchange address is:
Michael Christian P/L 2/5 Graham Road, Highett 3190 VIC.
It is recommended that you use a postal service that insures you for the value of the items you are returning or alternatively obtain proof of posting.
Further information on the return process will also be provided in your order.
Once approved, returns take 1-2 business days to process.
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Do you offer personal tailoring to online purchases?
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We unfortunately cannot alter your online purchases before shipping them. However, to guarantee the perfect fit for you, we recommend bringing your garments to the Michael Christian store so we may advise you on the recommended tailoring alterations..
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What are the payment methods Michael Christian accepts?
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We accept VISA, MasterCard, Amex, Diner's Club and PayPal.
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How can I resolve a problem with my order?
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Please contact us online at michael@michaelchristian.com or by phone on (03) 9555 2776 between 9am - 5pm Monday to Friday with any enquiries you may have and we’ll endeavour to get back to you as soon as possible.
Please ensure to include your order number when enquiring about an online order.
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